Where to find and manage your booked sessions

Category: Bookings & Scheduling

Audience: Seekers

Sessions booked through WellPro appear under My Sessions. You can use this area to review upcoming and past sessions, check booking details, message the Specialist, and manage an eligible booking.

Open My Sessions

Sign in to WellPro.
Go to your Seeker dashboard.
Select My Sessions.
Choose an upcoming or past session.
Open the session to view its details.

Review a session

A session record may show:

The Specialist and service
The date, time, and timezone
Whether the session is virtual or in person
The location or virtual-session information
Booking and payment status
The amount paid
Booking-context answers
Available booking actions

Review the session details before your appointment. Contact the Specialist through WellPro if you have a question about the service or session instructions.

Manage an upcoming session

Depending on the session’s timing and status, you may be able to:

Message the Specialist
Add the session to your calendar
Reschedule the session
Cancel the session
Review the applicable refund amount

Rescheduling is available until 48 hours before the scheduled start time. You may reschedule more than once, but every change must be completed at least 48 hours before the session’s current start time.

Cancellation options and refund amounts depend on how far in advance you cancel. Review the amount shown before confirming a cancellation.

Review past sessions

Past sessions remain available in My Sessions. You may be able to review the booking details, payment status, and available feedback options.

If a session is missing

A paid session will not appear as confirmed until payment succeeds.

If you completed payment but cannot find the session:

Refresh My Sessions.
Check your booking-confirmation email.
Confirm that you are signed in with the correct account.
Check whether the Specialist used an external booking system.

Bookings made through an external website may not appear in My Sessions.

Contact support@wellpro.io if a WellPro booking is still missing. Include your account email, the Specialist’s name, the service, and the expected session time. Do not send your full card number or security code.