What happens if you miss a session

Category: Bookings & Scheduling

Audience: Seekers

If you cannot attend a confirmed WellPro session, cancel it through My Sessions as early as possible. If the session passes without being canceled, it may be recorded as a Seeker no-show.

Refunds for missed sessions

A missed session is nonrefundable. This includes:

1. Not attending the session
2. Arriving after the full scheduled session has ended
3. Booking a same-day session and failing to attend

Report that you could not attend

For up to 72 hours after the completed session:

1. Sign in to WellPro.
2. Open My Sessions.
3. Select the completed session.
4. Choose Report this session.
5. Select I could not attend.
6. Confirm the report.

This records the session as a Seeker no-show. It does not issue a refund.

When the Specialist may report a no-show

The Specialist must wait until the full scheduled session has ended before reporting that you did not attend.

If you believe the report is incorrect, contact support@wellpro.io and include the Specialist’s name, session date, and relevant information.

If the Specialist did not attend

Do not select I could not attend.

Choose Report this session → Specialist did not attend within 72 hours. This opens an attendance claim for review and may result in a full refund if confirmed.

Related articles

1. How to reschedule or cancel a session
2. How to rate or report a completed session
3. How payments, cancellations, and refunds work