How to reschedule or cancel a session

Category: Bookings & Scheduling

Audience: Seekers

You can manage eligible WellPro bookings under My Sessions. Rescheduling availability and refund amounts depend on how much time remains before the session.

Reschedule a session

You may reschedule a session more than once. Each change must be completed at least 48 hours before the booking’s current scheduled start time.

1. Sign in to WellPro.
2. Open My Sessions.
3. Select the upcoming session.
4. Choose Reschedule.
5. Select a new available date and time.
6. Review the updated session details.
7. Confirm the change.

The booking remains with the same Specialist and service. Check your confirmation and update any personal calendar event after rescheduling.

If less than 48 hours remain, the rescheduling option will not be available.

Cancel a session

1. Sign in to WellPro.
2. Open My Sessions.
3. Select the upcoming session.
4. Choose Cancel.
5. Review the refund amount shown.
6. Confirm the cancellation.

For paid sessions:

1. 48 hours or more before the session: Full refund
2. 24 to 48 hours before the session: 50% refund
3. Less than 24 hours before the session: No refund
4. If you do not attend: No refund

The cancellation screen should show the refund amount before you confirm.

Cancel a rescheduled session

If you cancel after rescheduling, the refund is calculated using the original session’s start time. Moving a session to a later date does not restart the cancellation window.

Cancel a same-day booking

Same-day bookings follow the standard cancellation policy. Because a same-day session is booked less than 24 hours before it begins, it is nonrefundable if you cancel.

If the Specialist cannot attend

A Specialist cannot directly move your confirmed session to another time. They must cancel the booking and ask you to book again.

If the Specialist cancels:

1. You receive a full refund for a paid session.
2. The cancellation notice includes a Book Again link.
3. You can use that link to choose a new available time for the same service.
4. The new session must be booked separately.

When a refund arrives

WellPro issues any applicable refund after the cancellation is confirmed. The time it takes to appear depends on your bank or card provider.

Contact support@wellpro.io if the refund amount appears incorrect or the canceled session remains active.

External bookings

Bookings completed through an external booking system follow the Specialist’s or external provider’s rescheduling, cancellation, and refund policies. Manage those bookings through the service where you booked them.

Related articles

1. Where to find and manage your booked sessions
2. How payments, cancellations, and refunds work
3. What happens if you miss a session