How to reschedule or cancel a session

Category: Booking & Scheduling

Audience: Seekers

You can manage your booked sessions from My Sessions.

If your plans change, you may be able to reschedule or cancel your session.

How to reschedule a session

1. Log in to your WellPro account.
2. Go to your dashboard.
3. Select My Sessions.
4. Open the session you want to change.
5. Look for the reschedule option.
6. Choose a new available time.
7. Review the new details.
8. Confirm the change.

Your updated session should show in My Sessions.

How to cancel a session

1. Go to My Sessions.
2. Open the session you want to cancel.
3. Select the cancel option.
4. Follow the steps on the screen.
5. Confirm the cancellation.

Before you cancel

Check the session details before you cancel.

Some payments or refunds may depend on timing and the Specialist’s booking rules.

If you do not see an option

Some sessions may be too close to the start time to change online.

If you need help, contact WellPro support.

Related articles

1. Where to find your booked sessions
2. How payments and refunds work
3. What happens if you miss a session
4. How to contact WellPro support