Category: Bookings & Scheduling
Audience: Seekers
You can book an available service from a Specialist’s public profile. Some Specialists accept bookings and payments through WellPro, while others use an external booking system.
Book through WellPro
- Sign in to WellPro or create a free Seeker account.
- Open the Specialist’s public profile.
- Select the service you want to book.
- Choose an available date and time.
- Add any optional booking-context information.
- Review the Specialist, service, date, time, price, and cancellation policy.
- Complete payment or confirm the booking if the session is free.
Paid bookings are confirmed after payment is approved. Free sessions are confirmed after you complete the booking process.
The session will appear under My Sessions, and both you and the Specialist will receive confirmation.
Booking-context questions
You may share information about:
- Your current focus
- Your readiness
- What you hope to get from the session
- General notes for the Specialist
These questions are optional. Your answers are visible only to you and the Specialist booked for that session.
Do not use booking notes for emergencies or share information that the Specialist does not need before the session.
Book a same-day session
Same-day sessions appear only when a Specialist switches on Same-Day Booking for that day. The Specialist also chooses how much advance notice is required.
Same-day bookings are confirmed immediately after checkout. WellPro’s standard cancellation policy still applies.
Because a same-day booking is made less than 24 hours before the session, it is nonrefundable if you cancel or do not attend.
If the Specialist cancels, you receive a full refund and a Book Again link for the same service.
Book through an external system
If the Specialist uses external booking, select the booking link shown with the service and follow the instructions on the external website.
Bookings and payments completed outside WellPro may follow the Specialist’s or external provider’s own policies.
They may not appear under My Sessions or be covered by WellPro’s payment and refund process.
If the booking is not confirmed
A paid booking is not confirmed until payment succeeds. If checkout fails, review your payment information and try again.
Contact support@wellpro.io if your payment appears successful but the session does not appear under My Sessions.
Related articles
- How booking context works
- Where to find and manage your booked sessions
- How payments, cancellations, and refunds work