Category: Support & Troubleshooting
Audience: All users
Start with the WellPro Help Center when you have a question or problem. If the available guidance does not resolve the issue, you can create a support request through your account or contact the support team by email.
Search the Help Center
Before opening a request:
- Open the WellPro Help Center.
- Search using a short description of your question.
- Select the most relevant category or article.
- Follow the provided steps.
Searching first may give you an immediate answer and help you collect the information the support team will need.
Create an in-app support request
To request help through WellPro:
- Sign in to your account.
- Open the support area or support assistant.
- Describe the problem and what you were trying to do.
- Review any suggested Help Center information.
- Choose the option to create a support ticket if you still need help.
- Confirm that you want to submit the request.
The support assistant should ask for confirmation before creating a ticket.
Contact support by email
You can also email support@wellpro.io.
When possible, send the email from the address connected to your WellPro account. If you cannot access that email, explain this in your message. WellPro may need to verify your identity before discussing or changing account information.
What to include
Provide enough information for the team to understand and investigate the issue:
- The email address connected to your account
- Whether you are using a Seeker or Specialist account
- A short description of the problem
- What you expected to happen
- What happened instead
- The date and approximate time
- The related Specialist, article, message, booking, or payment
- The device and browser you were using
- A screenshot of the error, when available
- Steps you have already tried
Do not include:
- Your password
- A full payment-card or bank-account number
- A card security code
- Government identification numbers unless requested through an approved verification process
- Unnecessary medical or client information
Manage an open request
Review your in-app support area and account email for updates.
While a request is open:
- Reply to requests for more information.
- Keep related updates in the same ticket or email thread.
- Avoid creating duplicate requests for the same problem.
- Tell the support team if the issue changes or becomes more urgent.
- Confirm when the problem has been resolved.
WellPro may ask you to confirm that a solution worked. A request waiting for confirmation may close automatically after seven days without a response.
You may be invited to provide feedback after the request is completed.
Response times and priority
Response times depend on the issue, the information available, and whether another provider must be involved.
WellPro may give added attention to matters involving:
- Account security
- Safety or misconduct
- Missing or duplicate payments
- Active booking problems
- Credential or insurance status
- Widespread technical problems
Submitting several requests does not move an issue forward faster and can make its history harder to follow.
Time-sensitive booking or payment issues
Opening a general support request does not replace a required booking action or extend a cancellation, refund, no-show, chargeback, or attendance-claim deadline.
Use the designated booking flow when it is available. Contact support promptly if the required option is missing or not working.
Privacy requests
For requests involving access to, correction of, deletion of, or other privacy rights involving your personal information, email privacy@wellpro.io.
General account-security concerns should be sent to support@wellpro.io.
Emergencies
WellPro support does not provide emergency or crisis assistance.
If you or another person may be in immediate danger, call 911 or your local emergency number. In the United States, call or text 988 for suicide or mental health crisis support.
Do not wait for a support response during an emergency.
Related articles
- How to sign in or reset your password
- How to protect your account, privacy, and safety
- Payments & Billing FAQ