Category: Trust and Safety
Audience: Everyone
WellPro is built to help Seekers and Specialists connect with more clarity and trust.
Trust starts with clear profiles, respectful communication, and safe platform behavior.
How WellPro supports trust
WellPro supports trust by:
- Reviewing Specialist applications
- Asking Specialists for licenses or insurance documents
- Letting Seekers read profiles before booking
- Showing services, pricing, FAQs, and testimonials
- Supporting ratings after sessions
- Giving users a way to report concerns
These steps help Seekers make more informed choices.
How reviews and ratings work
After a session, Seekers may be able to rate their experience.
Ratings can help future Seekers understand how others felt about the session.
They can also help Specialists learn what is working well.
When to report a problem
You should report a problem if something feels unsafe, dishonest, harmful, or disrespectful.
You may report:
- A conversation
- A safety concern
- A booking issue
- A profile concern
- A review concern
- Spam or scam behavior
What happens after a report
WellPro will review the report and take action if needed.
You may not receive every detail about the review.
Your report still helps protect the WellPro community.
If there is an emergency
Do not use WellPro for emergencies.
If you are in danger or need urgent care, contact local emergency services right away.
Related articles
- How to report a conversation
- Message safety tips
- How to rate your session after it ends
- How to contact WellPro support