Messaging safety, moderation, and reporting

Category: Messaging & Notifications

Audience: All users

Use WellPro Messages for relevant, respectful communication about Specialists, services, and bookings.

Messages are not an emergency service or a secure medical-record system.

Protect your information

Do not send:

1. Passwords or login codes
2. Full payment-card or bank information
3. Government identification numbers
4. Complete medical records
5. Information unrelated to the conversation
6. Photos or details you do not want the recipient to retain

Share only what the other user reasonably needs to answer your question or prepare for a booked session.

Messages that are not allowed

Do not use WellPro Messages for:

1. Harassment or threats
2. Sexual requests, sexual misconduct, or unwanted sexual content
3. Discrimination or hateful conduct
4. Scams, fraud, or deceptive offers
5. Spam or unauthorized promotion
6. Requests to falsify credentials, reviews, payments, or booking records
7. Illegal or unsafe activity

Sexual misconduct may result in immediate account termination.

How automated moderation works

Messages sent by Specialists may be automatically reviewed after they are sent.

Automated moderation does not prevent delivery. It may flag a message for WellPro review. A limited excerpt and the moderation decision may be retained for safety and audit purposes.

Automated tools can make mistakes. WellPro may review the available context before taking account action.

Report a message or conversation

1. Open Messages.
2. Select the conversation.
3. Choose the report or abuse option.
4. Select the reason that best describes the concern.
5. Add relevant details.
6. Submit the report.

Do not continue engaging if doing so feels unsafe.

WellPro may review the reported conversation and take action allowed by its policies, including warnings, restrictions, suspension, or termination.

Report a concern about a session

For safety or conduct concerns connected to a completed appointment, you may also use My Sessions → Report this session → Report a concern.

This is separate from reporting that someone did not attend.

Emergencies and immediate danger

Do not use WellPro Messages to request emergency help.

If someone is in immediate danger, contact local emergency services. In the United States, call or text 911. For a suicide or mental health crisis, call or text 988.

Related articles

1. How to use WellPro Messages
2. How to protect your account, privacy, and safety
3. How to contact WellPro support and manage a support request