Category: Messaging & Notifications
Audience: All users
WellPro Messages lets Seekers and Specialists communicate about services, bookings, and general questions within the Platform.
Start a conversation as a Seeker
- Open the Specialist’s public profile.
- Select Contact Specialist.
- Sign in or create a Seeker account if prompted.
- Enter your message.
- Review it and send.
If you already have a conversation with that Specialist, WellPro opens the existing thread instead of creating a duplicate.
Seekers may contact Specialists before booking.
Start a conversation as a Specialist
Specialists may start a conversation with a Seeker after the Seeker has booked a session.
- Open Growth Hub.
- Select Appointments.
- Open the Seeker’s appointment.
- Choose the option to message the Seeker.
- Enter and send the message.
Specialists may also reply to conversations started by Seekers through their public profiles.
Saving or viewing a Specialist profile does not give the Specialist permission to contact that Seeker.
Use your Messages inbox
- Sign in to WellPro.
- Open Messages.
- Browse or search your conversations.
- Select a conversation to open it.
- Enter and send your reply.
Messages may update in real time while both users are signed in.
Message someone about a booking
Seekers can open a booked session under My Sessions and choose the message option.
Specialists can open the appointment from the Growth Hub.
Use the existing conversation to discuss:
- Preparation instructions
- Location or virtual-session details
- Accessibility questions
- Service clarification
- Relevant schedule information
Sending a message does not reschedule, cancel, or refund a booking. Complete those actions through the appointment or session controls.
If a message does not appear
Try:
- Refreshing the conversation
- Confirming that you are signed in to the correct account
- Searching for the other user in your inbox
- Checking your internet connection
- Sending the message again only after confirming it did not go through
Contact support@wellpro.io if the problem continues.
Related articles
- Messaging safety, moderation, and reporting
- How notifications and communication preferences work
- How to contact WellPro support and manage a support request