How notifications and communication preferences work

Category: Messaging & Notifications

Audience: All users

WellPro uses notifications and email to share account updates, booking information, messages, and other important activity.

View your notifications

To review your WellPro notifications:

Sign in to your account.
Select the notification bell in the header.
Open a notification to view the related activity.

You may also be able to view your full notification history from the Notifications page.

Notifications may include:

New messages
Booking confirmations and changes
Upcoming-session reminders
Payment or subscription updates
Document-review results
Account-status changes
Security and policy notices
Support updates

WellPro may send session reminders approximately 24 hours and two hours before a scheduled appointment.

Manage communication preferences

Available communication controls depend on your account type and the features currently enabled.

To review your preferences:

Sign in to WellPro.
Open your account settings.
Select the available communication or notification preferences.
Update your choices.
Save your changes.

Some preference controls may not yet apply to every notification.

Communications you cannot disable

WellPro may continue sending essential service communications while you use the platform. These can include messages about:

Your account or account security
Verification and credential review
Bookings and scheduled sessions
Payments and subscriptions
Policy or service changes
Support requests

These communications are necessary to operate your account and are not marketing messages.

Unsubscribe from marketing emails

You can opt out of marketing emails by:

Selecting the unsubscribe link in an email
Updating an available communication preference
Contacting support@wellpro.io

Unsubscribing from marketing does not stop essential account or service communications.

If you are not receiving notifications

Check the following:

Review the notification bell and Notifications page.
Confirm that the email address on your account is correct.
Check your spam, junk, and promotions folders.
Review your communication preferences.
Allow emails from WellPro in your email provider.
Refresh the page or sign out and sign back in.

If notifications are still missing, contact support@wellpro.io. Include your account email and the type of notification you expected. Do not send your password or payment-card details.