How to upload licenses and insurance documents

Category: Account & Profile

Audience: Specialists

WellPro reviews your professional credentials and liability insurance before approving your Specialist application.

You must also keep these documents current while your profile is active.

Documents you need

Submit:

A valid professional license or certification for every modality listed on your profile.
A current Certificate of Insurance showing active professional liability coverage.

If you offer more than one modality, you must provide a valid credential for each one.

WellPro does not require a fixed minimum coverage amount and does not need to be named as a certificate holder or additional insured.

Upload documents during your application

Follow the prompts in the Specialist application to upload your credentials and Certificate of Insurance.

Your subscription is charged when you submit the application, but your profile will not become public until WellPro approves the completed application.

Upload a renewed or corrected document

Sign in to your WellPro account.
Go to your Specialist dashboard.
Select Manage Expert Profile.
Open Documents.
Select the document you want to add or replace.
Upload the new file.
Enter any requested issue or expiration dates.
Review the information and submit it.

You can return to Documents to check the status of your files and view expiration notices.

Prepare a document for review

Before uploading a document, check that:

The entire document is visible and readable.
Your name matches the name on your WellPro application.
The issuing organization is shown.
The license or certification applies to the modality you selected.
The credential number is visible when applicable.
The issue and expiration dates are visible.
The document is current and active.

For professional liability insurance, upload the Certificate of Insurance itself. Insurance cards, payment receipts, screenshots, and other policy pages are not accepted in place of the certificate.

If WellPro requests a replacement

WellPro may request a corrected document if a file is incomplete, expired, unreadable, or does not support the modality listed on your profile.

Review the notice, correct the issue, and upload the replacement under Manage Expert Profile → Documents.

Contact WellPro support if you believe the document was declined in error.

When a document expires

WellPro may display expiration alerts in your dashboard before or around a document’s expiration date.

When a required credential or insurance policy expires:

You have a seven-day grace period to submit a valid replacement.
Your profile can remain visible during the grace period.
If an acceptable replacement has not been approved by the end of the grace period, your public profile is hidden.
Your profile can become visible again after WellPro approves the replacement document.

Upload renewed documents as early as possible to allow time for review.

How to apply to become a Expert
What happens after you submit your Expert application
How Specialist verification and trust signals work