Category: Account & Profile
Audience: Specialists
Deactivating your Specialist profile removes it from public view. It does not immediately end your current paid subscription term.
Voluntarily deactivate your profile
- Sign in to WellPro.
- Go to your Specialist dashboard.
- Select Manage Expert Profile.
- Open Business Settings.
- Choose the option to deactivate your Specialist profile.
- Review the notice and confirm.
After deactivation:
- Your public profile is hidden.
- Your current subscription remains active through the paid term.
- Your subscription will not renew at the end of that term.
- You will not receive a prorated refund.
Deactivating your profile is different from deleting your WellPro account.
Reactivate during your paid term
Contact WellPro support if you want to restore your profile while your subscription is still active.
Your required credentials and professional liability insurance must be current before the profile can become visible again.
Reactivate after your paid term
If your subscription has ended, purchase a new quarterly or annual subscription from Manage Expert Profile →
Business Settings.
Your profile becomes visible automatically after the subscription is activated, provided your required documents are current.
Other reasons a profile may be hidden
Expired documents
If a required credential or insurance policy expires, you have a seven-day grace period. If an acceptable replacement is not approved within that period, your profile is hidden.
Upload the replacement under Manage Expert Profile → Documents. The profile can return after the document is approved.
Failed renewal payment
WellPro automatically retries failed renewal payments. If all retries fail, the public profile is hidden.
Update your payment method or reactivate your subscription under Business Settings. The profile can return after payment succeeds and all required documents are current.
Related articles
- How to manage your Specialist business settings
- How Specialist subscriptions, booking fees, and payouts work
- How to upload licenses and insurance documents