Common technical issues and how to fix them

Category: Technical Support

Audience: Everyone

Sometimes a page, button, message, upload, or booking may not work as expected.

Many issues can be fixed with a few simple steps.

Try these steps first

If something is not working:

1. Refresh the page.
2. Check your internet connection.
3. Log out and log back in.
4. Try a different browser.
5. Try using a computer if you are on a phone.
6. Clear your browser cache.
7. Make sure your browser is up to date.

If you cannot log in

Check that you are using the right email and password.

If you forgot your password, use the password reset option.

If a button or link is not working

Refresh the page and try again.

If it still does not work, try another browser or device.

If a photo or document will not upload

Check that the file is clear and not too large.

Try using a common file type, like JPG, PNG, or PDF.

If your booking is not showing

Go to My Sessions and refresh the page.

Make sure you are logged in with the same email you used to book.

If your message is not sending

Check your internet connection.

Refresh the page and try sending the message again.

If you still need help

Contact WellPro support.

Include:

1. Your name
2. The email on your account
3. What you were trying to do
4. What went wrong
5. A screenshot, if you have one

Related articles

1. How to contact WellPro support
2. How to log in and reset your password
3. Where to find your booked sessions
4. How messages work on WellPro