Category: Communication
Audience: Everyone
Messages should help Seekers and Specialists communicate clearly and respectfully.
Use messages for simple questions, booking details, and helpful updates.
Keep messages respectful
When sending a message:
- Be kind and clear
- Stay on topic
- Do not pressure the other person
- Do not send spam
- Do not use harmful or abusive language
Protect your privacy
Do not share private health details in messages.
Also avoid sharing:
- Passwords
- Payment card numbers
- Personal ID numbers
- Private account information
- Details you do not feel safe sharing
Use WellPro for booking questions
If you have a question about a booking, use WellPro messages or your session details.
This helps keep the conversation easier to track.
Do not use messages for emergencies
WellPro messages are not for emergency help.
If you are in danger or need urgent care, contact local emergency services right away.
If something feels wrong
You can report a conversation.
WellPro will review the report and take action if needed.
Related articles
- How messages work on WellPro
- How to report a conversation
- How WellPro supports trust, safety, reviews, and reporting
- How to contact WellPro support