Category: Communication
Audience: Specialists
Seekers may message you before booking a session.
A clear reply can help them understand your work and decide if your service feels like a good fit.
Where to find messages
- Log in to your WellPro account.
- Go to your dashboard.
- Select Messages.
- Open the new conversation.
- Read the message.
- Write your reply.
- Send it.
You may also be able to open messages from an appointment or client detail page.
What to include in your reply
Try to keep your reply warm and clear.
You can include:
- A short answer to their question
- The service that may fit best
- What they can expect from working with you
- Any next step, like booking or asking another question
Keep it simple
Seekers may be comparing options.
A helpful reply can make your approach easier to understand.
Avoid long answers unless the Seeker asks for more detail.
What not to share
Do not ask for private health details in messages.
Do not give emergency support through WellPro messages.
If someone needs urgent help, they should contact local emergency services.
Related articles
- How messages work on WellPro
- How to start or reply to a conversation
- How to contact a Specialist before booking
- Message safety tips